Shipping Policy

Last Updated: December 31, 2025

We are committed to ensuring prompt and reliable shipping of your orders. This Shipping and Delivery Policy outlines our shipping locations, processing times, delivery estimates, and other important information regarding the delivery of your purchases.

Shipping Locations

We currently ship only to addresses within the Continental United States. At this time, we do not offer international shipping to locations outside the continental USA.

Order Processing Time

All orders must be processed before they are shipped. We process orders within 2-4 business days of receipt. Processing time begins on the next business day after your order is placed and does not include weekends or holidays.

Order Processing Timeline

  • Order placed: Day 0
  • Processing begins: Day 1 (next business day)
  • Processing completion: Days 2-4
  • Ready for shipment: By end of Day 4

Shipping Methods and Delivery Estimates

We offer the following shipping options:

Standard Shipping (Free)

  • Estimated Delivery Time: Up to 20 business days from order placement
  • Included with all orders at no charge
  • Delivery timeframe includes order processing time plus transit time
  • Expected delivery window: 2-4 weeks from order date

Delivery estimates are based on order placement date and normal business conditions. Actual delivery times may vary depending on your location and unforeseen circumstances.

Shipping Charges

We offer FREE shipping on all orders to addresses within the Continental United States. There are no additional shipping charges or hidden fees.

Tracking Information

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your package's progress until delivery.

Returns and Refunds

Return Eligibility

Products must meet the following criteria to qualify for return:

  • Products must be in unused condition
  • Return requests must be made within 30 days of the date of purchase
  • Items that have been used or damaged by the buyer are not eligible for return

Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at support@dmsproducts.com to initiate a return
  • Obtain return authorization and shipping instructions
  • Ship the item back to us in its original packaging if possible

Refund Policy

  • Refunds are processed to the original payment method
  • Refunds are issued within 14 days of receiving and inspecting the returned item
  • Once approved, you should expect to see the refund in your account within 3-5 additional business days, depending on your financial institution

Non-Returnable Items

The following items cannot be returned:

  • Items that show signs of use or wear
  • Items damaged by the buyer or misuse
  • Products opened or used after delivery

Delayed or Lost Shipments

If your order does not arrive within the estimated delivery timeframe, please contact us immediately at support@dmsproducts.com. We will investigate the shipment and work to resolve the issue promptly.

Contact

For any questions or concerns regarding this Shipping and Delivery Policy, please contact us:

Email: support@dmsproducts.com

We are here to help and will respond to your inquiries within 1-2 business days.

Policy Changes

We reserve the right to update this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes to this policy.